All Systems Operational

Updated a few seconds ago

BRS Golf - Admin

Operational

BRS Visitors Module

Operational

BRS Members Module

Operational

BRS Members App - Android

Operational

BRS Members App - iOS

Operational

BRS Memberships

Operational

BRS EPOS

Operational

BRS Payments

Operational

BRS Golf Website

Operational

8

Days Since Last Incident

0

Incidents Last 7 Days

0

Active Incidents

Metrics

BRS Golf - Admin - Uptime

100.00%




BRS Golf - Admin - Uptime

100.00%




BRS Golf - Admin - Uptime

100.00%




History (Last 30 days)

BRS Golf Essential MaintenancePlanned Maintenance

Description

Please be aware that this month our engineers will be performing essential maintenance that requires them to take BRS Golf offline temporarily. The maintenance will take place on Wednesday 13 November from 12:30AM – 01:30AM BST. Your system should not be impacted for more than 30 minutes during this time, and we hope that the early maintenance schedule means none of our club partners or their members will be adversely affected.


Components

BRS Golf - Admin, BRS Visitors Module, BRS Members Module, BRS Members App - Android, BRS Members App - iOS, BRS Memberships, BRS EPOS, BRS Payments, BRS Golf Website


Locations

United Kingdom


Schedule

November 13, 2024 12:30AM - November 13, 2024 1:30AM GMT
November 13, 2024 12:30AM - November 13, 2024 1:30AM UTC


November 13, 2024 1:30AM GMT
November 13, 2024 1:30AM UTC
[Update] Scheduled maintenance is complete.

November 13, 2024 12:30AM GMT
November 13, 2024 12:30AM UTC
[Update] Scheduled maintenance is starting.
Member Booking Module - Login IssuePartial Service Disruption

Incident Status

Partial Service Disruption


Components

BRS Members App - Android


Locations

United Kingdom



November 12, 2024 10:26AM GMT
November 12, 2024 10:26AM UTC
[Resolved] Some users this morning were unable to login via the BRS Members Booking app on Android devices. This issue has now been resolved.

November 12, 2024 10:25AM GMT
November 12, 2024 10:25AM UTC
[Resolved] Some users this morning were unable to login via the BRS Members Booking app on Android devices. This issue has now been resolved.
Issue with Order Total Calculation on iPadPartial Service Disruption

Incident Status

Partial Service Disruption


Components

BRS EPOS


Locations

United Kingdom



October 30, 2024 12:21PM GMT
October 30, 2024 12:21PM UTC
[Resolved] The issue affecting VAT calculations on iPad tills has been resolved. Orders can now be closed with the correct amount, ensuring a smooth checkout process.

October 30, 2024 10:18AM GMT
October 30, 2024 10:18AM UTC
[Investigating] We are currently experiencing issues on iPad where order totals for multiple item transactions are being calculated as net amounts instead of gross. Our team is actively investigating and working on a resolution. Thank you for your patience.
Temporary Issue with Accessing Users, Reports, and Tools AreaPartial Service Disruption

Incident Status

Partial Service Disruption


Components

BRS EPOS


Locations

United Kingdom



October 30, 2024 12:17PM GMT
October 30, 2024 12:17PM UTC
[Resolved] The issue affecting VAT calculations on iPad tills has been resolved. Orders can now be closed with the correct amount, ensuring a smooth checkout process. Thank you for your understanding and patience.

October 17, 2024 12:16PM BST
October 17, 2024 11:16AM UTC
[Resolved] The issue affecting access to the Users, Reports, and Tools section of the BRS EPOS system has been resolved. If you experience any further issues or have questions, please don’t hesitate to reach out to our support team. Thank you for your patience and understanding.

October 17, 2024 10:22AM BST
October 17, 2024 9:22AM UTC
[Investigating] We are currently experiencing an issue that is affecting access to the Users, Reports, and Tools section of your BRS EPOS system. Our team is aware of the situation and is actively working on a fix.
Member Booking Module - Login IssueService Disruption

Incident Status

Service Disruption


Components

BRS Members Module, BRS Members App - Android, BRS Members App - iOS


Locations

United Kingdom



October 29, 2024 10:12AM GMT
October 29, 2024 10:12AM UTC
[Resolved] The issue affecting some member logins has now been resolved. We apologise for any inconvenience and appreciate your patience.

October 29, 2024 9:41AM GMT
October 29, 2024 9:41AM UTC
[Investigating] We are currently aware that some users are experiencing difficulties logging in and booking tee times. Our team is actively working to resolve this issue as quickly as possible.